| Anticipating Change |
Visioning:
Creating clear understanding on the vision for the enterprise and how it can be engineered into what the workforce does every day to produce desired outcomes for all stakeholders. |
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Sensing:
Understanding the forces of change that can influence stakeholder success along with the creation of early warning systems to signal impending change and enable increased readiness for action. |
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Monitoring:
Identifying, collecting, organizing, and documenting relevant information in ways that facilitate recognition of patterns and trends in key performance or strategic indicators. |
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| Generating Confidence |
Connecting:
Influencing self and other organizational stakeholders to be excited, enthused, and committed to furthering the organization's objectives and for how they contribute to creating that success. |
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Aligning:
Ensuring the congruence of vision, values, resources, energy and priorities to achieve successful solutions and results in dynamic situations. |
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Engaging:
Building heightened emotional connection to the organization by influencing stakeholders to exert greater discretionary effort and involvement for the success of the organization. |
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| Initiating Action |
Bias for Action:
Exhibiting initiative, energy and sense of urgency in evaluating and responding to challenging situations, problems and opportunities aligned with the organizational priorities. |
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Decision-Making:
Creating the expectation and capability for focused, fast and effective decision-making at all levels in the organization. |
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Collaboration:
Moving quickly to find common ground for solutions among diverse interests; actively involves people inside and outside the immediate area creating conditions for good communication, shared commitment and active cooperation. |
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| Liberating Thinking |
Bias for Innovation:
Exhibiting initiative, energy and sense of urgency in evaluating and responding to challenging situations, problems and opportunities aligned with the organizational priorities. |
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Customer Focus:
Developing solutions in a manner that demonstrates an understanding and invovement of internal and external customers' needs and desire for timely, cost-effective and value-added services.. |
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Idea Diversity:
Seeking a variety of perspectives in an open-minded manner from traditional and nontraditional sources from all levels and stakeholders. |
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| Evaluating Results |
Creating Expectations:
Clearly defining customer-driven expected outcomes for self and all team members to create a good understanding for guiding performance and achieving desired results. |
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Real-Time Feedback:
Identifying what needs to be done and proactively taking appropriate action; regularly communicating important feedback to team members and customers in timely manner. |
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Fact-Based Measures:
Using data and information in a clear, rational and thorough process to assess and understand issues, evaluating options, forming accurate conclusions, and making decisions. |
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